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Pa. Hyundai, Kia dealerships seek dismissal of captive suit, arbitration

A trio of dealers accused by two automakers' captive finance arms of failing to repay floorplan loans asked a court to dismiss a lawsuit filed by Hyundai Capital America and order arbitration.

JM&A pilots virtual F&I sales consultants

F&I product and training company JM&A Group is piloting a program in which its employees sell F&I products via Skype to consumers in dealerships.

Vendors should show they care

To streamline operations, improve profits and satisfy customers, dealers look to vendors for innovation that can put them ahead of the competition.



Through thick and thin, dependable profits from F&I fight margin compression

In the past decade, F&I profits have steadily increased, and continue to be a powerful weapon for dealers against margin compression.

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Consumer credit availability still weighs on dealers in Q3

Credit concerns are the new normal for franchised dealers in 2018, according to the latest Cox Automotive Dealer Sentiment Index. Higher interest rates, tightening lending standards and rising vehicle prices have franchised dealers surveyed for the third-quarter index feeling the pinch as credit availability for consumers crept up slightly on a list of factors holding business back.

U.S. regulators reject Wells Fargo plan to repay customers

Federal regulators have rejected Wells Fargo's plan to repay customers who were pushed into unnecessary auto insurance, telling the bank it must do more to ensure it has found and compensated every affected driver, three sources familiar with the matter told Reuters.

When vetting vendors, ask the right questions

With a growing number of vendors pitching products in the F&I space, experts say vetting vendors is more important than ever. And in an age when protecting personal information and cybersecurity are top concerns, doing your own homework and asking questions is key.

More than just tools

Products, services and vendor relationships that improve the customer and dealership experience rank high on dealerships' vendor selection checklist.

Vendor strategies for expansion

For F&I vendors, there is no cookie-cutter approach to business expansion in the ecosystem of dealers, automakers and captive lenders. When pitching potential clients, deciding who to approach first can depend on a variety of factors unique to each business model or product.

How vendors sell dealers

Pitching a service or pilot system to a dealer can be an arduous process, especially when faced with a growing laundry list of competitors. Here's how some vendors get dealers to listen.

How vendors avoid overload

Vendors that have successful partnerships with dealerships do their homework and follow the dealerships' lead when it comes to the frequency and style of communication.


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