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Richard Truett

Technology and Engineering reporter
Address: 1155 Gratiot Ave.
48207-2997 Detroit, Mich.
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Phone: 313-446-1638
E-Mail: rtruett@crain.com
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Recent authored articles

Some self-pay customers know more than their service advisers

Our columnist was ready to pay for repairs to his Mini Cooper that a dealership service adviser initially discouraged.

5 minutes with Jordan Hettinga, general manager, parts and accessories, eBay Motors

Jordan Hettinga oversees initiatives that are designed to make it faster, easier and less labor-intensive for new-vehicle dealerships to sell original equipment replacement and repair parts in the eBay online marketplace. Hettinger, previously an executive with Snap-On Tools, says he aims to help dealers keep turning their parts departments' inventory.

Online parts sales' high volumes can offset lower profit margins

Parts sold via the Internet generally are less profitable than those sold in the dealership, but the potential to sell online in large volumes can overcome that disadvantage.


Online sales of replacement parts and accessories are a fast-growing fixed ops profit center for dealerships.

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