Our Staff

David Kushma

Editor, Fixed Ops Journal
Phone: 313-446-0312
E-Mail: dkushma@crain.com
CLICK HERE to see our entire staff list

Recent authored articles

Survey suggests deep job dissatisfaction, discontent with flat-rate pay

A new survey of 35,000 dealership service technicians concludes that techs are unhappy with their jobs, and especially with their flat-rate pay plans.

Service customers to dealership shops: Text me, please

Service customers greatly prefer that dealership shops notify them by text message when their cars or trucks are ready, a new survey suggests.

Luxury-brand owners get more options than waiting in the lounge

When customers bring their vehicle to a dealership for maintenance or repair, most still wait in the service lounge until their car or truck is ready, a new survey suggests.

We present some of our favorite tools -- now let's hear about yours

Our special report in this issue of Fixed Ops Journal looks at "tools of the trade" —some of the hardware and software products that are designed to help dealership service departments run more efficiently, make more money and serve customers better.

Automakers' accessories sales programs draw criticism

U.S. dealership executives give low marks to pricing and training in automakers' accessories sales programs, according to a new survey.

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