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Jackie Charniga

Retail / Finance & Insurance reporter
Address: 1155 Gratiot Ave.
48207 Detroit
Phone: 313-446-6047
E-Mail: jcharniga@crain.com
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Recent authored articles

Automakers, listen to your captives

Automakers should listen to their captive finance companies about which incentives would best move metal off dealerships' lots.

Financing concerns weigh on auto dealers in Q4, Cox survey finds

Alongside affordability challenges, high interest rates and difficulty obtaining credit for customers have clouded dealers' typically rosy outlooks, according to Cox Automotive's Dealer Sentiment Index survey.

Dealerships and their F&I departments make strides toward a culture rooted in ethics

Ethical practices in automotive finance have evolved significantly in recent decades, with a boom in automotive retail regulations. Automotive News explores this evolution in this special section.

Affordability worries put dealers in a gloomy mood

Affordability challenges have auto dealers worrying more about business as they look toward 2019.

'Tax-refund season could be a disaster this year'

Cox's chief economist warns dealers to be conservative on inventory next spring as changes to the tax law may significantly reduce refunds in 2019.

Is it fair to reward for doing the right thing?

When it comes to compensating for compliant behaviors, should F&I managers be incentivized?

How the auto compliance industry was born

An investigation almost 20 years ago of suspected criminal activity at Gunderson Chevrolet, one of AutoNation's largest dealerships, shook the automotive world and led to today's compliance practices in the auto industry.

Some dealerships stray from the title of F&I manager

Whether it's better for mitigating sales resistance from customers or preventing cash-buyer confusion, some dealerships stray from the traditional title of finance and insurance manager.

F&I managers use Facebook for support

In 2009, a Facebook group was launched to help educate F&I managers on ethics and compliance. The intention to build an online community of experts, educators and comrades was a way to reach those in need of guidance without charging a fee.

It's not the money; it's how you make it

As new-vehicle margins continue to melt away, structuring a pay plan that rewards the F&I department but still ensures the job is done ethically and legally is one of dealers' greatest challenges, auto retail experts said.

TrueCar buys retail software company for $27 million

Vehicle-shopping site TrueCar has acquired DealerScience, a provider of digital-retailing software, for $27 million, the companies said Friday. DealerScience's founder will also join TrueCar's executive team effective immediately.

FTC to send $3.5 million to customers affected by Sage Auto Group misconduct

The Federal Trade Commission said it will mail 43,456 checks totaling more than $3.5 million to customers who fell prey to Sage Auto Group's deceptive practices from 2014 to 2016.

Amid Ammann move, Barra to oversee GM Financial

As General Motors President Dan Ammann departs his post to lead the automaker's Cruise autonomous vehicle unit next year, GM CEO Mary Barra will step in on the captive side of the business, overseeing GM Financial.

Black Friday spurs short-term interest rate decline

The resurgence of 0 percent financing for Black Friday deals pulled down the average interest rate on new-vehicle loans from the month earlier, but rates still grew year over year and will likely continue to rise.

Resource Automotive's Robinson prepares to step down, reflects on F&I evolution through career

Charlie Robinson will step down as president of Resource Automotive this year after four decades in auto retail.

Why dealers should keep credit unions close

As vehicle costs and interest rates rise, it's worth a dealer's while to keep relations with local credit unions friendly, particularly in areas with high loyalty to credit unions.

Turn a credit union foe into an ally

Depending on the marketplace, regional credit unions can be among the greatest threats to a dealership's F&I profit. Getting along could be key to retaining profits.

Quarterly rise in subprime originations a positive sign

It's too soon to call it a trend, but third-quarter subprime auto originations rose from the year earlier for the first time in more than two years, the Federal Reserve Bank of New York and TransUnion said in separate reports last week.

Subprime originations rise for the first time in two years

It's too soon to call it a trend, but third-quarter subprime auto originations rose from the year earlier for the first time in more than two years, the Federal Reserve Bank of New York and TransUnion said in separate reports last week.

A call for auto finance apps

An easy-to-use mobile app is one of the main drivers of customer satisfaction with auto lenders, according to J.D. Power. Captives and other lenders should not only offer customer apps, but should also work with automakers to include vehicle information.

Daimler Financial chairman's retirement spurs leadership changes at Mercedes-Benz captive

Peter Zieringer, CEO of Mercedes-Benz Financial Services USA, will leave his post to lead Daimler Financial Services' European operations. Peter Henn will replace him.

Finance groups anticipate attitude shift at House Financial Services Committee

With Rep. Maxine Waters as the likely candidate to lead the House Financial Services Committee, auto finance industry experts are preparing for a shift in the tone of the group.

Car buyers say they are more satisfied with direct financing than indirect

Customer satisfaction with auto lenders is highest when the dealer is left out of the equation, according to J.D. Power. Direct financing remains one of the smallest slices of the auto financing market, but gets the highest satisfaction scores.

Experian experiments with voice-to-credit applications for auto lending

Customers may someday be able to apply for an auto loan via a voice-enabled device, according to Experian. But with security and adoption hurdles to clear, it may still be years away.

World Omni and Lincoln, Mercedes-Benz captives lead in consumer financing satisfaction

Lincoln Automotive Financial Services and Mercedes-Benz Financial Services tied as the highest ranked luxury-brand auto lenders in J.D. Power's 2018 U.S. Consumer Financing Satisfaction Study, while World Omni Financial Corp. secured the top ranking among mass-market-brand customers.

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